T&C's and Important
Info.
T&C's
Turnaround Times & Handmade notice.
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My Turn approx. 6 months from when I receive your flowers. This is only a rough estimation and I can’t give exact dates of completion. Sometimes I may have to sadly increase the timescale due to delays out of my control.
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This is because I have a lot of
brides/memorial orders ahead of your order, the weather conditions in the summer, supplier delays, mould availability etc. I can sometimes get orders made quicker and sent to you but this isn't a promise.
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Flowers received after May can not be guaranteed to be ready for Christmas.
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I have a minimum order of £150. Free P&P when your order is over £300,00.
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Due to the handmade nature of my items, please be aware that there may be 'imperfections' such as micro-bubbles, dust, uneven edging, silica or some small micro-cavities. There also could be some ‘layer lines’ due to being poured in multiple layers, this is unavoidable and these don’t detract from the overall piece, they are just signatures of handmade items not made in factories. By ordering, you are accepting of these conditions and they are not classed as defective.
Please note that the letters F & P are not freestanding. The letter J is lowercase. All shapes are to be displayed forward-facing and may on occasion have an uneven back (or front) due to the flowers being too large for the moulds. This is not classed as a defect and a sign of a handmade product. The sides of all shapes will not be as shiny as the front.
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If you want perfection please reconsider resin as an option.
Important Info On Your Flowers
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It is the clients responsibility to ensure that the flowers arrive in the best possible condition. Packing instructions will be provided & should be followed exactly for the best results. I cannot be held responsible for any damage caused to your flowers whilst they are in transit via any third party.
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Please also note:
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I do my best to use as many of your flowers as possible, however please note that I might not use all of the flowers provided. I will use the best-preserved options only. I am unable to return any left over flowers to you.
If you have larger flowers and chosen a small mould, I may need to deconstruct your flowers to fit inside the mould. Usually, I will discuss this with you when I receive your flowers to see if you would like an alternative option.
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When you place your order, you are agreeing to the understanding that some flowers change colour, can be dull in colour and shape as they dry. Your flowers may darken or change tone and they tend to shrink a little due to the drying process.
Light pinks & purples sometimes turn into each other shade (pink can turn lilac & vice versa). White will often turn a shade of cream or off white.
Some flowers dry a lot better than others, if your arrangement is one type of flower, or you have concerns over their suitability feel free to message me to discuss them.
There is a possibility that the flowers may become dull over time if left in direct sunlight or leave in a place that gets hot.
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Refunds and Cancellations
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If the date of your wedding has changed. I am happy to re-schedule for you at no extra booking fee.
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If you event is cancelled I cannot refund your deposit.
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No refunds or returns on custom orders or preservation deposits.
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Flower preservation services are for UK customers only. NO refunds can be given if booked in error.
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In the unlikely event that your flowers encounter postage delays, and this causes your flowers to wilt or rot beyond preservation. I am not liable for this and you will need to contact the delivery service.
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